ADVISOR CUSTOMER Information, Terms and Policies
This information applies to any product or service purchased from Advisor Media via AdvisorStore.com or any other direct, agency or indirect channel or means.
Also see Advisor Media Terms of Use and Legal Information.
In this document, the term "Publisher" refer to Advisor Media, LLC and/or predecessors, successors, assigns, associated and affiliated companies, parties and agents; the terms "You" and "Customer" refer to you, the customer making the purchase and/or receiving the product or service, and also to anyone acting on your behalf such as a purchasing agent or subscription agent.
General
The information, terms and policies stated here, and in the general Advisor Media Terms of Service, apply to all Customers who buy, receive or use an Advisor Media product or service, whether the purchase is made directly with Advisor Media, or through an agent, dealer, agency, or any other third-party.
All products, services, descriptions, prices, discounts, terms and special offers are subject to change without advance notice or obligation. Customers must monitor this site for updates.
Publisher reserves the right to refuse an order, to require a different amount or form of payment, to delay fulfillment of an order until payment is confirmed, or to alter the duration, format, delivery or nature of any offer, product or service.
A Customer's subscription purchase normally licenses one person to access online content. A Customer's sign-in ADVISOR ID should not be shared. Online use by additional individuals requires purchase of additional subscriptions, or a multi-user subscription license. See www.AdvisorStore.com for availability.
Your Email, Mail and Notices
You must provide a valid email address when You place an order, and when signing-up for online access to an Advisor web site. Do not provide an email address that requires manual authentication or any other address-specific action on the part of the mail sender; Some email sent to Customers is automated, and Publisher is not able or obligated to provide special handling of individual addresses.
You must provide a valid physical mail address when You place an order.
You must inform Customer Service of any changes in Your email or physical mail addresses during the course of Your subscription or business relationship with Publisher.
Your email and mail address are required to validate Your payment, to communicate about problems with Your order, to deliver Print issues if You purchase them, and for other business purposes that might arise, such as changes in Your subscription, renewal notices, problems or questions regarding Your account, and similar matters. See http://Privacy.AdvisorMedia.com.
Renewal notices are sent periodically by email, and possibly by physical mail. However, You should not count on receiving expiration notification. You should keep track of Your subscription term and within three months of expiration purchase a renewal. Your term information may be provided online; sign-in via a pink box at http://My.Advisor.com and if your Subscription Status information is available it is displayed in a yellow box.
Your email system must accept mail from Publisher's addresses, specifically from Internet domains Advisor.com, AdvisorAlert.com, AdvisorMedia.com, AdvisorMedia.net, and AdvisorMedia.biz. Publisher may use other domains from time-to-time.
By emailing notices to the address You provide, Publisher will assume You have been notified and may not take any other measures to notify You. If Publisher's email to Your address does not promptly reach you due to Your actions or Your email systems, You take sole responsibility for the outcome. Conditions known to prevent mail delivery include mailbox full, mail forwarding, mail filtering, mail sender authentication, and spam blocking. Publisher's sole responsibility is to send email to the address You provide, but not to make extraordinary effort to assure You receive it.
Your ADVISOR ID and Password
Your permanent account identifier with Publisher is known as Your ADVISOR ID.
You must have a registered ADVISOR ID to subscribe to an ADVISOR business/technology publication/site.
You determine Your own ADVISOR ID by registering it and Your password at http://MemberCenter.Advisor.com. Registration verifies that Your ID is available and unique.
You should have just ONE ADVISOR ID. Registration of more than one ID can interfere with Your online access, and is cause for cancellation of all Your IDs and loss of associated subscriber access without refund.
For Your security, You must register Your ID before You purchase Your first subscription. It is a separate, one-time step.
You should provide Your registered ADVISOR ID with all subscription orders, where specified on the order form.
Your registered ADVISOR ID identifies Your Customer account, so include it on all orders and communication with Customer Service.
Your registered ADVISOR ID is not necessarily secret or confidential, but it should not be shared. Each person who accesses Publisher's online content should have a separate ADVISOR ID. Any access via Your ADVISOR ID and password will be deemed to be access by You, therefore You are responsible for the outcome.
You should treat as secret the password You assign to Your ADVISOR ID. You can change Your password by signing-in to Your account. If You forget Your password, it is not readable by Customer Service, but it can be changed at Your request.
Do not register for an Advisor Business/Technology publication at www.Advisor.com, it will not work. The correct site is My.Advisor.com
Purchasing
All prices are in US dollars.
You need a valid major credit card for online and telephone purchases. See www.AdvisorStore.com for acceptable credit cards.
Your shipping address must match Your credit card billing address or be approved by Your credit card company.
If You must pay by check, an easy method is to go to www.AdvisorStore.com, select the desired subscription/product, complete the order form, then instead of submitting it with credit card information, print and mail it with Your check.
If You place an order via a third-party, including a reseller, agency, or any channel or means other than www.AdvisorStore.com, Publisher is not responsible for the actions, prices, policies or practices of a third-party You choose to work with.
Subscriptions are not started and orders are not fulfilled until full payment is received. Purchase orders and "Bill Me" requests are not accepted.
When placing an order, do not specify an ADVISOR ID that You did not already register at http://MemberCenter.Advisor.com; it will not be honored or used.
Publication Editions -- Web and Print
WEB EDITION is THE publication. The main medium of every ADVISOR publication is online as a Web Edition. This is the complete, primary publication that is purchased by and provided to subscribers. Compared to Print Edition, Web Edition typically provides newer content and more content, possibly including longer articles, extra articles, and article-related file downloads, Web Edition includes a categorized and searchable Reference Library of current and most past content.
PRINT EDITION is an optional add-on for some publications. This subscription package is typically described as Web Edition + Print Edition. Print Edition has a higher price to cover paper, printing, shipping and other costs of providing print issues (shipping cost varies by area of the world). Print Edition is not the complete publication, but is generally a compilation of selected new and recent articles that typically first appeared in Web Edition.
Web Edition -- Subscriber Online Access
You access Your Web Edition subscription online by signing-in with Your ADVISOR ID at http://My.Advisor.com or the main page of the publication.
If You subscribe at www.AdvisorStore.com and You provide Your registered ADVISOR ID on the order form, Your access to the Web Edition is normally activated automatically within a few hours.
If You do not provide a valid, registered ADVISOR ID with Your order, You must eventually. Once You do, Your access activation will require manual steps which may take longer to process, usually two days but allow up to two weeks.
In some cases, even if You omit or misstate Your ADVISOR ID, Customer Service will determine it by matching on Your email or other information, and then activate Your online access. However, this is not promised and should not be relied on.
Publisher is not responsible for Your failure to have online access due to You not having or not providing a valid registered ADVISOR ID. Note that Your failure to provide a valid ID does not postpone the start of Your subscription term. If You believe there is a problem contact Customer Service.
Print Edition
If Print Edition option is offered, and chosen by You, delivery is included in the price. Therefore when ordering a subscription only, select "Printed Subscription Only" as the shipping method to avoid extra shipping charges.
Print issues are sent by USPS (US Postal Service) or international remailer at Publisher's discretion. No other shipping method will be used even if You specify it on the order.
When Your order includes a subscription and another product, the shipping method You specify will be used to send Your other product. If You do not specify a suitable shipping method, a low-cost method will be used.
SCHEDULE: Print Edition issues are not published on a fixed or precise schedule. For instance, a subscription that includes six printed issues per year is not a bi-monthly publication; some issues might be spaced less than two months, and some more than two months. To avoid implying a nonexistent schedule, Print Edition issues are numbered rather than dated on their covers. They might also have Vol/Iss numbers internally for use by libraries, but these do not imply a publishing schedule.
If You purchase a Print Edition, the first issue You receive depends on the timing of Your order relative to the publishing schedule. It might be mailed 4 to 13 weeks or later after Your order is received. You confirm that this normal situation is understood and not a cause for complaint or cancellation.
NEW SUBSCRIPTION: When feasible, Publisher may send the most-recent available Print Edition as Your first issue.
RENEWAL SUBSCRIPTION: When feasible, Your renewal term will continue with the next Print Edition after the final issue of Your prior subscription. However, if Your prior subscription has ended, Publisher may send the current Print Edition, and may optionally send prior issue or issues You missed during the gap in service.
BACK-START: If You want Your new or renewal subscription to begin with earlier Print Edition issues ("back-start"), You may make this request on Your order and/or to Customer Service, and Publisher will comply if feasible by mailing You the "back" issues You requested.
If You believe You did not receive a Print Edition issue, You must report this "missed" issue to Customer Service within 6 months of the date Publisher mailed it to other Customers in Your geographical area. If upon investigation the problem was Publisher's fault, the missed issue will be mailed to You, if it is still in stock. However, Publisher is not responsible for mail delivery problems beyond its control, such as problems with USPS or Your local mail delivery, mailbox or other factors.
Publisher reserves the right to change Print Edition physical format (including paper, colors, binding, size), content and/or publishing frequency at any time. If Print Edition publishing is stopped by Publisher, terms of "Cancellation or Termination" section apply.
Subscription Term
A subscription runs month-to-month, so each period of the subscription is a calendar month. A subscription term's first period is adjusted to the nearest first day of a month, however Web Edition access is normally granted within 1 day. Once the final period concludes, a subscription that is not renewed will be stopped and online access terminated. To allow time to renew, Publisher often provides a grace period of additional days, but do not count on this.
RENEWAL WEB OR WEB + PRINT: If Publisher can reasonably determine that You are renewing an active or recent subscription, the renewal term begins when the prior subscription ends. If You had and again purchase Web+Print but after a short gap so missed a Print issue, it is mailed to You. If Your order does is not determined to be a renewal, it is treated as a new subscription.
NEW WEB: Web Edition online access normally begins one day after You submit the order to Publisher. A Web-only subscription's first period is rounded to the first of the month based on the date submitted.
NEW WEB+PRINT: If Your Web Edition subscription also includes Print Edition, mailing of print issues is not tightly related to the term of Your subscription, but to when the issues are printed and mailed. Normally, a subscription that includes Print starts with the latest published issue, and the subscription term begins with the latest month that provides that issue, which might be earlier than the current month. However if the latest Print issue is not available to send you, the Print subscription's first period is the same as a Web-only subscription and the next Print issue will be the first that is sent. For example, You might get Your first Print Edition several weeks after Your subscription term begins, and You might get your final Print Edition several weeks after Your subscription term ends.
NO DELAY: Your subscription starts when You submit the order, not when You are ready, willing or able to receive or use the publication. For Web Edition You are responsible for having a suitable Internet connection and computer equipment. Any delay or failure by You to provide a valid, registered ADVISOR ID with Your subscription order or thereafter does not postpone the start of Your subscription term. It is up to You to acquire a registered ID and tell Publisher to connect Your ID to Your subscription. For Print Edition You are responsible for providing an accurate and complete mailing address that has reliable national and local delivery to You.
FUTURE SUBSCRIPTIONS: The maximum subscription period due to a Customer is 25 months, whether acquired through any combination of current, renewal, bonus or other purchases or bonuses. Any action to extend a subscription may not exceed this duration, whether by purchase, promotional offer, inclusion in a live conference registration bundle, or any other means. No refund is due for Customer payments or termination in excess of 25 future months. If a new or renewal subscription is purchased that becomes effective at or later than 25 months later than the purchase date, the Publisher may adjust the duration of that subscription to match the per-issue price as if the subscription was purchased at or just before the date it is to begin. This adjustment is necessary to reflect changes in publication and fulfillment costs over time.
Cancellation or Termination
A subscription is considered to be NEW only if there has been no similar subscription for the same or a related Customer, or delivered to the same or a related address, or provided online to the same or a related user, within the past 12 months, as determined solely by the Publisher. If any of these conditions exist, the subscription is considered to be a RENEWAL.
A RENEWAL subscription may not be cancelled because Customer already knows what is provided.
A NEW subscription has a 10-day evaluation period during which it may be cancelled for a partial refund. The evaluation period begins when Customer submits the order to Publisher. After the evaluation period ends, the subscription cannot be cancelled. These terms are invoked because the publication mostly can be evaluated without a subscription. All the currently-available content is visible on the Web site, so Customer can determine if it is desired. A current subscription unlocks the body of the content. If a subscription is cancelled by the Customer within the evaluation period, but before Publisher has provided online access and/or mailed print issues, the cancellation will incur a minimum processing fee of $20.00. If a subscription is cancelled within the evaluation period but after Web or Print service has started, the refund will be less one month of service for Web Edition, two months of service for Print Edition.
The ability to cancel a NEW subscription during the evaluation period applies only if it is purchased directly from Publisher, such as via www.AdvisorStore.com. A new or renewal subscription purchased via an agency or other third-party is NOT CANCELLABLE.
A subscription begins when Publisher receives the order, regardless of Customer action or inaction. The subscription, evaluation period, and cancellation terms are not altered by Customer's failure to read the publication online or in print, or Customer's failure to properly register for an ID, or Customer's failure to provide the ID to Customer Service for connection to Customer's subscription order, or for any other reason that originates with Customer.
If Publisher stops mailing Print Edition to a subscriber who purchased it, Publisher will instead provide to Customer a pro-rated credit of the price/payment differential between Web Edition and what Customer paid to add Print Edition, or offer some other option.
If a publication's form of delivery is changed, such as Print Edition discontinued but Web Edition continued, Customer will be notified by mail, and/or email and/or web notice, at Publisher's discretion. Publisher will calculate a pro-rated credit of the price differential, defined as the additional amount Customer paid for the discontinued edition above the continuing edition. If this results in a Customer credit, it will be applied to Customer's active or pending subscription to extend the duration. Also, Customer might be offered other options. Termination of Print Edition publishing is not cause for a refund if Web Edition continues to be provided.
Termination of Print Edition publishing is not cause for a refund. By subscribing, Customer agrees that availability of Web Edition is sufficient to meet Publisher's obligation to Customer, whether or not Print Edition is provided.
If a publication is entirely discontinued by Publisher, the balance of the Customer subscription may be transferred to an alternative publication at Publisher's discretion. Customer will be notified by mail, email and/or web notice, at Publisher's discretion. Customer may request a pro-rated refund within 30 days of notification.
It is the Customer's responsibility to monitor access to online content and receipt of print issues, and to notify Publisher of any problems. Under no circumstances will a subscription cancellation and/or refund request be accepted more than 6 months after the latest of the date of the original order or the last print issue mailed or the first day of online access provided to Customer.
A subscription refund will be in the same form as the original payment, processed in 30 business days after the refund is requested or after the original payment check, credit card or money order is cleared, whichever is later. To receive a refund of a credit card payment, the Customer may be required to provide cardholder information again; due to security policies the original information is retained only for short period. Necessary refund information can be provided via whichever normal contact method the Customer prefers.
A request for cancellation of a subscription must be made in writing, by online Contact Advisor form, fax or letter to Customer Service. Provide as much of this information as possible:
+ Name of publication
+ If print subscription, name of subscriber as it appears on label, and any code on the top line of address label.
+ ADVISOR ID used by Customer to sign-in to access online content
+ Reason for cancellation
+ Credit card payment and cardholder information that matches original payment, if a credit card refund is applicable.
Any subscription that is not individually offered for sale, and explicitly purchased by Customer, has no cash value. This condition applies to a subscription bundled with a live conference registration, promoted as "free" with another purchase, or offered or granted by any other means. Whether said offer results in a new subscription or an extension of an existing subscription, any adjustment or termination, by Customer or Publisher, shall not result in a refund or credit of any kind.
Cancelling Online Access other than a "subscription"
Certain online access services are not cancellable or refundable because the entire value of the purchase is immediately available to the Customer.
Advisor Academy, Complete Advisor, Best Of and Other CDs, DVDs, Back Issues, and Other Recorded and Physical Products
If product is in stock, shipment is made within 10 business days after credit card has been approved and payment is confirmed. If product is not in stock at time of order, shipment should be within 30 days. If You order multiple products and some are not in stock or discontinued, Publisher will ship what is available and notify You about the status of the omitted items.
A CD or DVD product might be provided as a manufactured disc with a printed label or as a "burned" disc with a hand-written label, at the Publisher's discretion based on what is in stock. You agree that You are purchasing the contents of the disc, not the appearance or packaging of the disc, and the Publisher's sole responsibility is to provide You with a functioning disc.
When ordering a printed subscription AND a CD or recorded product, shipping and handling charges may be applicable.
Shipping and handling is NOT included in an item price unless stated at time of purchase. Shipping cost is affected by item weight and/or number of items, and shipping method.
Physical products are normally shipped by U.S. Postal Service (USPS) or other method at Publisher's discretion. Other methods may be offered by Publisher from time-to-time.
If Your order is split into multiple packages or shipments at Publisher's discretion You will not incur additional shipping charges.
You may be required to sign receipt acknowledgements for the packages that comprise Your order.
Shipments made outside the USA may be subject to import charges and taxes which are the responsibility of Customer.
Returning a CD, DVD, cassette or other recorded Product
Requests to return an Advisor Academy CD, DVD, cassette or other recorded product must be made within 15 days of receipt.
Product return request must be made in writing, by online Contact Advisor form, fax or letter to Customer Service.
You will receive a Return Materials Authorization (RMA) number via email. Do not return product until You receive RMA.
Repack the product in its original packaging or similar and ship via trackable method.
On the address label or package, clearly write the RMA number. On a paper inside the box, write Your name, address, and RMA number. Be sure the name matches name used to purchase the product.
After the product is received and inspected, the purchase price, including sales tax but less any shipping charges, will be refunded in the same form as the original payment.
The refund will be processed within 30 business days after the refund is requested or after the original payment check, credit card or money order is cleared, whichever is later.
By purchasing a recorded product, You agree to comply with international copyright laws, and Publisher license terms. You agree to not retain any part of the contents of any product You return for refund.
DOCUMENT REVISED 26 DECEMBER 2009
ADVISORAMA
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