About this Article:
Provisioning and identity management solutions help you make sure employees have access to the applications and information they need, and the are locked out of those they don't. However, Novell takes provisioning one step further to apply it to customer relationship management and Web services.
Christa C. Ayer is senior managing editor at Advisor Media. She manages Advisor's editorial department, which produces magazines, journals, Web sites, and e-newsletters. She also helps plan Advisor Live conferences. Christa joined Advisor Media in 1996 after graduating with honors from UC Berkeley with a degree in mass communications.
Keyword Tags: Customer Relationship Management (CRM), Identity Management, Mercury, Novell, Novell DirXML, Open Standards, Provisioning, Security, Web Services, XML