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WEBSPHERE ADMINISTRATION
IBM Support Assistant, Part 1
Self-help tool accelerates problem resolution and support. Find out about the five components: Search, Product Information, Tools, Service, and Updater.
By Rama Turaga, Owen Cline, and Peter Van Sickel
About this Article:
The IBM Support Assistant (ISA) is a free tool that helps administrators find answers to questions and investigate problems. ISA can accelerate problem resolution by providing quick access to supported information and tools for IBM products. ISA also helps you automatically collect troubleshooting data from WebSphere Application Server (WAS) machines depending on the symptoms you specify. ISA can electronically open PMR and send collected captured data to the IBM WebSphere Support FTP site. The ISA is self-explanatory and easy to use. It is built on the Eclipse framework, written in Java, and uses XML for data representation. This article is intended to make you aware of ISA and provide you with an overview of the different components and tools available inside ISA. Even though ISA supports most of the key IBM products under the WebSphere, DB2, Lotus, Tivoli, and Rational brands, I will focus only on its support for the WebSphere Application Server V6.0.x.
This article is an excerpt from the book WebSphere Application Server: Step By Step (ISBN 1-58347-061-1) published by MC Press (http://www.mc-store.com/5077.html). Go to http://www.WebSphereMentor.com for errata, extensions and a forum.
Rama Turaga, IBM Certified Consulting IT Specialist, is a member of the IBM Software Services for WebSphere (ISSW) team based in Overland Park, Kansas. He has worked in the fields of software design, development, performance tuning, architecting, administering, maintenance, and support since 1989. Rama is a frequent speaker on WebSphere technologies at WebSphere conferences and user group meetings.
Owen Cline is a member of the IBM Software Services for WebSphere team based in San Diego, California. He has worked in the software development field since 1985. Owen holds four software patents, has written IBM Redbooks, and has presented at multiple technical conferences. In addition, he has also worked on many high-profile Web sites.
Peter Van Sickel is a consulting IT specialist member of the IBM Software Services for WebSphere (ISSW) team working as a J2EE and WebSphere Application Server specialist. Peter has 15 years of experience in distributed conputing and has worked with WAS since 1999. Peter is a regular speaker at WebSphere technical conferences and user group meetings. ARTICLE INFO
Web Edition: 2006 Week 39, Doc #18393
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Keyword Tags: IBM, IBM DB2, IBM Lotus, IBM Support Assistant, IBM WebSphere, IBM WebSphere Application Server, Java, XML
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