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Purchasing
- All prices are in US dollars.
- You need a valid major credit card for online and telephone purchases.
- Your shipping address must match your credit card billing address or be approved by your credit card company.
- All products, descriptions, prices, discounts, terms and special offers are subject to change without notice or obligation.
- Advisor Media reserves the right to refuse an order, to require a different form of payment, or to delay fulfillment of an order until payment is confirmed.
Starting a Printed Publication Subscription
- Delivery of subscription issues (print or print+disk) is included in price. Therefore when ordering a subscription only, you must select "Printed Subscription Only" as the shipping method.
- When your order includes a subscription and another product, "Printed Subscription Only" is not applicable. Please choose another shipping method, which will be used to send your other product.
- All subscriptions are sent by USPS (US Postal Service) or international remailer.
- Your printed publication subscription will typically begin with issue that is mailed 4 weeks or later after your order is received. Keep in mind that if you subscribe to a publication that appears bimonthly or quarterly, the next issue might not be be published for 8 to 12 weeks.
- Your subscription term begins on the date you gain access to the publication, either the date you are granted online access, or when your first printed issue is sent, whichever is earlier.
Starting an Online Publication Subscription, or Getting Subscriber Online Access
- Activation of subscriber online access normally happens by the end of the next business day (Pacific Time) after the day the subscription and/or access request and the subscribers active Advisor Network username is received and processed. Orders and activations are not processed on weekends or U.S. holidays.
- Getting online activation requires that you provide an active Advisor Network username. For details see How to gain magazine subscriber access to articles and downloads. The "next business day" processing period doesn't begin until the username is provided, simply because without it, there's nothing to process.
- Your subscription term begins on the date you are granted online access.
Cancelling a Subscription Early
- A subscription normally runs until the end of the new or renewal term originally requested by the subscriber. Ending a subscription before the end of the term is known as early cancellation.
- If there are remaining full months, a pro-rated refund will be made. For pro-rated calculation, the subscription begins the first day of the month in which the first print issue is mailed or online access is activated, whichever is earlier. The subscription ends the last day of the month in which the cancellation request is received. Because print and print+disks subscriptions include daily online access to content, the number of print issues or disks actually delivered is not a factor in early cancellation requested by subscriber.
- The refund will be in the same form as the orginal payment, processed in 7 to 10 business days after the refund is requested or after the original payment check, credit card or money order is cleared, whichever is later.
- A request for early cancellation of a subscription must be made in writing, by online Contact Advisor form, fax or letter to Advisor Customer Service (addresses below). Provide this information:
+ Name of magazine
+ If print and/or disk subscription, name of subscriber as it appears on label, and code in upper-right corner of address label (if applicable/available)
+ If online subscription, Username used to login.
+ Reason for cancellation
Shipping of Professional Resource Disk Subscriptions
- To subscribe to a Professional Resource Disk (PRD) you must also subscribe to the print magazine. It is not possible to subscribe to a PRD by itself.
- If you already have a print subscription and you want to add the PRD, the subscriptions must be synchronized, so you must contact Advisor Customer Service.
- Please indicate if you are ordering a subscription renewal by checking the appropriate box.
- Subscription begins 4 to 6 weeks after order is received.
Shipping Advisor Academy, Complete Advisor, & Other Recorded Products
- If product is in stock, shipment is made within 10 business days after credit card has been approved and payment is confirmed. If product is not in stock at time of order, shipment should be within 30 days.
- Shipping is NOT included in item price. It is calculated based on item weight and your choice of shipping method.
- When ordering a printed subscription AND a recorded product, shipping charges are applicable.
- Recorded products are shipped by method requested by customer. Shipping choices include:
US Mail
UPS Ground (commercial or residential)
UPS Next Day
UPS 2 Day
Other methods may be offered at Advisor's option.
- All shipping methods require customer signature that acknowledges receipt of order.
- Shipments made outside the USA may be subject to import charges and taxes which are the responsibility of the customer.
Returning a CD, DVD, cassette or other recorded Product
- Requests to return an Advisor Academy CD, DVD, cassette or other recorded product must be made within 15 days of receipt.
- Product return request must be made in writing, by online Contact Advisor form, fax or letter to Advisor Customer Service (addresses below).
- You will receive a Return Materials Authorization (RMA) number. Do not return product until you receive RMA.
- Repack the product in its original packaging or similar and ship via trackable courier such as FedEx, Airborne, UPS, etc.
- On the address label or package, clearly write the RMA number. On a paper inside the box, write your name, address, and RMA number. Be sure the name matches name used to purchase the product.
- After the product is received and inspected, the purchase price, including sales tax but less any shipping charges, will be refunded in the same form as the original payment.
- The refund will be processed in 7 to 10 business days after the refund is requested or after the original payment check, credit card or money order is cleared, whichever is later.
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ADVISOR MEDIA
Founded 1983
Customer Satisfaction
Providing essential information, in-depth education and expert training since 1983, ADVISOR MEDIA has a long history of providing exemplary quality. ADVISOR's continuing mission is to give you the best products and service now and in the future.
We do not take your business for granted, so we have many customer-service procedures in place, and a staff focused on assuring that you are satisfied with all aspects of our relationship with you.
But sometimes we need your feedback to do better. If you ever feel that you are not getting what you need from ADVISOR, please give us the opportunity to make things right. Contact ADVISOR's Customer Service department, or any other department or person at ADVISOR you believe can help you.
To be sure you are satisfied, ADVISOR backs the quality of our products and services with these money-back assurances:
- If, for any reason, you are ever dissatisfied with a Magazine and/or Professional Resource Disk subscription, you may cancel your subscription and receive a full refund for the unmailed/unfulfilled portion.
- If an ADVISOR recorded product falls short of your expectations, return it within 15 days of purchase and receive a full refund.
- ADVISOR conferences and seminars have their own customer satisfaction practices. See each event's site for details.
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ADVISORAMA Behind each beautiful wild fur, there is an ugly story. It is a brutal, bloody and barbaric story. The animal is not killed, it is tortured. I don't think a fur coat is worth it. -- Mary Tyler Moore, actress |
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