ADVISOR HELP This page answers almost every question. Scroll down to the section with the information you need. If you still need help, please contact Advisor Customer Service.
Frequently-Asked Questions
ADVISOR has two website branches. Each requires separate registration.
MY.ADVISOR.COM: To register for My.Advisor.com, DataBased.Advisor.com, FileMaker.Advisor.com and other Advisor information technology and professional sites, go to http://MemberCenter.Advisor.com.
WWW.ADVISOR.COM: To register for Boomer.Advisor.com and other Advisor personal and lifestyle sites, go to http://www.Advisor.com.
Advisor Customer Service
To order Advisor products and subscriptions, to register for Advisor events, to change your address and other information, to resolve order and delivery problems and to get information about Advisor products, services and events, and to inquire about advertising sales:
For best response, submit complete details at Contact.Advisor.com. This puts your request into our service system where key people can respond.
Or leave a voice message at 858-278-5600 x243, or send a fax to 858-278-0300.
Mailing Address ADVISOR MEDIA, Inc.
PO Box 429002
San Diego, CA 92142-9002
USA
Main Office ADVISOR MEDIA, Inc.
4849 Viewridge Avenue
San Diego, CA 92123-1643 Mapquest map Google map
Online Access to Publications
A gold key symbol or subscriber-only message indicates an article is locked, readable only by subscribers to the publication specified in the article's information box. Only a current subscriber to a specified publication can read a locked article. Everyone else sees only an article synopsis.
If you are a current subscriber to a specified publication, and you have activated your online subscriber access, sign in and you'll immediately see the entire article and have access to any download. Once you are signed in, you have access to ALL new, current and archive articles and downloads of any publication you subscribe to.
For more information, details on how online access and login works, and to troubleshoot problems, see the Advisor FAQ database. The most common problem is using an "ad blocker" that disables the script that enables your access; the solution is to disable the ad blocker. Advisor E-Newsletters & E-Mail
The war against spam sometimes results in blocking good e-mail too. To avoid problems receiving messages from Advisor customer service, editors, and e-newsletters, be sure your e-mail system or ISP is not blocking any of Advisor's primary e-mail domains, including these:
If you are filtering out unsolicited advertisements, and you believe spammers actually follow the rules and put "ADV:" at the beginning of a Subject line, be sure you carefully block only this. Don't block "ADV" (without the colon) anywhere in the Subject or you'll miss lots of valid mail, because "adv" is common in many words.
We hope your e-mail system uses Sender Policy Framework (SPF) to verify incoming e-mail. All Advisor e-mail domains have SPF records your mail system can use to identify legitimate Advisor e-mail, and block spoofers who fraudulently use our name to send you junk. If you receive any questionable e-mail claiming to be from Advisor, please tell Advisor Customer Service so we can invesigate the source.
If you're having trouble SENDING e-mail to Advisor, see the Troubleshooting tips lower on this page.
Advisor Editors
To tell Advisor editors about new products and services go to ContactAdvisor.
For Advisor live conference, summit, and seminar information and registration, see AdvisorEvents.com or contact Advisor Customer Service.
To have an Advisor expert come to your company and provide customized onsite training, go to AdvisorOnsite.com.
To learn more about Advisor technical training options, contact Advisor Customer Service.
Advisor Advertising Media Kit
For details on advertising, exhibiting, sponsorship, and interactive marketing, visit the online Advisor Media Kit, or contact Advisor Advertising Sales.
Advisor Copyright Restrictions and Permissions
All Advisor Media works, including works published in the form of magazines, journals, books, discs, training materials, databases, e-mail newsletters, Web pages, and online files and documents, are protected by U.S. and international copyright laws. This includes all Advisor articles, reviews, test drives, tips, answers, artwork, logos, Web pages, conference papers, newsletters, e-mails, faxes, CDs, floppy disks, and all other materials that are covered by copyright law. For Terms of Use, see the Legal page for details.
Advisor Media licenses the individual purchaser of an Advisor product or work to use the content for personal education only. Duplicating, republishing, rewording, adapting, posting on a private or public network, performing live or via recording, modifying, or making any other use that involves copying, in whole or in part, in any printed, photocopied, faxed, electronic, online, Internet, or other form, for any purpose, of Advisor's copyrighted works is forbidden by U.S. and international law and punishable by substantial monetary fines and imprisonment.
Permission to photocopy magazine articles for educational use is granted by the Copyright Clearance Center. Contact Academic Permissions, 222 Rosewood Dr., Danvers, MA 01923 USA. Phone 508-750-8400, fax 508-750-4470.
Copying for any other purpose, or in any other form, or of any other Advisor works, requires prior written permission from Advisor Media, Inc., at http://Contact.Advisor.com, or fax 858-278-0300, or mail to P.O.Box 429002., San Diego, CA 92142 USA.
Troubleshooting
If you are having technical problems, such as difficult viewing Advisor Web sites, logging in as a member, sending or receiving e-mail, or similar, please check Advisor Frequently Asked Questions for tips, tricks and answers.
If you attempt to connect to ADVISOR.com or any Advisor domain or IP addrss and are stopped cold, it's possible that the IP address you are using has been blocked. This could happen if your address, or another related IP address, was used to do bad things, such attacking with a spider, crawler, spambot, auto-poster, or other automated method of rapid connection that is forbidden by Advisor's Terms of Service. Read more about this in Advisor Frequently Asked Questions.
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= free access
= subscriber-only
= not online (on CD or in print)
= has download
symbol or subscriber-only message indicates an article is locked, readable only by subscribers to the publication specified in the article's information box. Only a current subscriber to a specified publication can read a locked article. Everyone else sees only an article synopsis. 
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